Chef Rubber ships all products from Nevada and/or Texas. Transit times will vary based on your location. All orders will be shipped UPS or FedEx ground unless otherwise requested. Flammable, aerosol, HAZMAT and dangerous goods will be shipped ground only. This includes Freeze Spray , Canned Air, or other items within the 49CFR's and IATA / DOT regulations. Charges are based on UPS/FedEx published rates and restrictions. All non-standard and over-sized dimensional weighted packages may result in higher shipping fees as per UPS/FedEx published rates. Food products are shipped at the customer’s risk and are not guaranteed against weather, conditional, related, after hours, loading dock hours, unable to receive or any and all related damage.
Order Processing Time:
All orders of in-stock items will ship 2 or more business days after receipt of order, 5am GMT (Greenwich Mean Time) excluding holidays, weekends, special events, natural or unnatural situations, disasters man made or otherwise, cosmic related events, and any other unforeseen conditions allowing. Chef Rubber is not responsible for delays resulting from incomplete order information. All international orders will be held until they can be shipped in their entirety. If one is in need of an order to arrive by a specific date, please provide that information in the notes area during checkout AND call Chef Rubber customer service staff to request a rush on processing of the desired order.
Unable to ship Saturday or Sunday.
Next Day Air Friday or day preceding holiday will result in delivery on Monday or next day following holiday or closure without prejudice to any specific determination.
Suspect or Obvious Damage:
On occasion, the outer carton may look damaged, but the product inside the box is perfectly fine. If you suspect concealed damage, notate "Possible Freight Damage" & "Acceptance Upon Inspection" on the delivery receipt while the driver is present. This way, if you discover later that the product is damaged, the remedy of a freight claim is more easily handled. Please retain all packaging materials until you are confident your item is in good working order. All packaging materials including wood crates and large boxes must be included. If you have uncrated an item, you will be responsible for rebuilding that crate which might include the need to purchase and fasten new wood supports at your own expense. Please inspect your delivery prior to signing the receipt from the carrier. Notes regarding possible damage should be written on the bill of lading or notated UPS / FEDEX prior to signing for any merchandise. If you sign for delivery without noting possible damage on the bill of lading, you will be responsible for filing a freight claim with the carrier and arranging for any repair or return of the damaged goods. Take as many photos as rational or obvious to illustrate damage. If after inspection you do find actual damage, please contact customer service immediately by phone so we can assist with repairing or replacing your damaged item.
Call us immediately - freight claims are time sensitive and must be completed immediately. Ph. #: 830-685-3156
Do Not Email - It is important that you call and speak with our customer care team; email should not be used to communicate a package that has been refused. Ph. #: 830-685-3156
Once we are notified of the damage, arrangements can then be ascertained.