Terms & Conditions



Please be sure to also review our shipping page.


Minimum Order


Chef Rubber does not require a minimum order.


Shipping Charges


FOB Point of Origin Exworks Las Vegas or Fredericksburg, Texas. All orders will be shipped UPS/Fedex Ground unless otherwise requested. Charges are based on UPS/FedEx published rates and restrictions. All non-standard and over-sized packages may result in higher shipping fees as per UPS/FedEx published rates. Food products are shipped at the customer's risk and are not guaranteed against weather related damage. Chef Rubber may back-charge for fees incurred from UPS/FedEx for incorrect shipping address information. Please check your orders carefully. Chef Rubber will assume no responsibility for missing shipments to any addresses.


Delivery Confirmation


All orders will now require an indirect signature for delivery.


Handling Charges


Each invoice will include a $5 handling fee.


Freight Will Call Orders

48 hours minimum advance notice is required. Please call, fax, or e-mail your orders 2 business days prior to the date of pick up.


Order Processing Time


All orders of in-stock items will be shipped 2 or more business days of receipt, conditions allowing. Chef Rubber is not responsible for delays resulting from incomplete order information. All international orders will be held until they can be shipped in their entirety.


Note: If you need your order to arrive by a specific date, please provide that information in the notes area during checkout AND call our customer service staff to request a rush on processing.


Backorders


Items that are temporarily out of stock will be shipped as soon as the product is available.


Pricing


Orders are accepted on the condition that they are billed at the current price on the day of shipment. Prices are subject to change without notice.


Quotes


Quotes are valid until the end of the business day in which they are provided, Pacific Standard Time. Prices are subject to change without notice.


Custom Orders


Custom items are not returnable. A 100% non-refundable deposit is required at time of order.


Polycarbonate Moulds


All products and services quoted by Chef Rubber, LLC. Specifically related to polycarbonate moulds, but manufactured or provided by others, shall be limited to the warranty provided by the manufacturer or provider thereof. Chef Rubber, LLC. EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.Chef Rubber, LLC. shall have no liability to buyer for lost profits or for special, consequential, exemplary or incidental damages of any kind, whether arising in contract, tort, product liability or otherwise, even if advised of the potential damages in advance. In no event shall Chef Rubber, LLC. be liable to buyer for any damages whatsoever. Buyer acknowledges that any or all warranty claims are to be addressed directly with the manufacturer. Polycarbonate moulds are sold “AS IS WHERE IS AND WITH ALL FAULTS” and are not returnable to Chef Rubber, LLC.


Returns


Edible products, DVD's, books, printed materials, and electrical equipment MAY NOT be returned. Shopworn, priced, loose hardware not in the original container and hardware older than 10 days of receipt MAY NOT be returned. Items returned due to customer error can be returned at the customer's expense. These items must be in their original condition and packaging when received by Chef Rubber in order to receive credit. Unacceptable returns will be returned to the customer at the customer's expense. All returned items are subject to a 25% restocking fee and MUST HAVE and REQUIRE a return authorization code.


Shipment of heat sensitive items


Chef Rubber will not replace food products or any other heat sensitive item if they are damaged in transit. Only when Next Day Air Delivery is the chosen shipping method will Chef Rubber utilize insulated shipping containers and ice packs to attempt to keep goods cool in transit at customers expense.


Shortages / Overages / Errors


Please report shortages, overages, incorrect or defective merchandise to Chef Rubber upon receipt of the product. Chef Rubber will determine if an error occurred and if the entire shipment was received before credit or replacement product is issued. A return shipping label will be issued for any overages, defective products, or items received due to Chef Rubber error. Please pack return items carefully to avoid damage in shipping.


Terms Accounts MAY NOT short pay invoices, a credit memo will be created by Chef Rubber staff.


NOTICE: Regarding Breakage When your shipment is delivered, please follow these instructions:


Any carton that appears to be damaged or altered in any way should be opened and inspected. If damage is not detected upon delivery, your claim may not be fully honored. You must contact the shipping carrier and Chef Rubber immediately. Goods on the invoice were received by the carrier in excellent condition, and were packed with great care by experienced packers using standard approved methods under the 49CFR's, as well as the shipping carriers requirements. Therefore, the carrier is responsible for lost or damaged merchandise. If any merchandise is received in damaged condition, report it immediately upon receipt. Keep the breakage in the original carton and packaging for inspection by the shipping carrier. If it is not in the original carton, inspection and all claims will be denied.